ITC Vegas 2026: How AI Is Reshaping the Future of Insurance
Insurance is entering a new phase of digital transformation, with AI moving from experimentation toward practical adoption across claims, underwriting, customer service, fraud detection, and operational decision-making.
This shift was evident at ITC Vegas 2026, held September 29 –October 1 at Mandalay Bay in Las Vegas. The event brought together insurers, insurtechs, technology providers, and industry leaders to discuss the technologies and strategies shaping the next generation of insurance.
People10 was part of these conversations, exploring how organizations can turn emerging technologies into practical, scalable business outcomes.
From AI Pilots to Practical Insurance Transformation
One of the prominent themes at ITC Vegas 2026 was the shift from AI experimentation to operational adoption.
The event highlighted how generative AI, agentic AI, automation, and advanced analytics are increasingly being applied across the insurance value chain. The focus is shifting from simply asking what AI can do to determining where it can deliver measurable value, how it can be governed, and how it can operate within existing business processes. ITC Vegas 2026
For insurers, this means AI initiatives need to move beyond isolated pilots. They need the right data, workflows, integrations, governance, and engineering foundation to scale.
Claims Are Becoming More Intelligent
Claims transformation emerged as another major area of focus.
Insurers are looking at AI and automation across the claims lifecycle, from first notice of loss and triage to fraud detection, decisioning, and settlement. The emphasis is increasingly on connected claims ecosystems rather than standalone tools. ITC Vegas 2026
This creates opportunities to reduce manual effort, improve decision support, accelerate processing, and provide greater visibility across claims operations. The challenge is connecting these capabilities with the systems and data insurers already depend on.
The Rise of Connected Underwriting
Underwriting is also being reshaped by AI, data, and automation.
ITC Vegas discussions highlighted the move toward connected underwriting environments that bring together submissions, external risk intelligence, pricing models, broker interactions, and portfolio information. ITC Vegas 2026
This approach can help insurers improve risk assessment, decision-making, workflow efficiency, and consistency while maintaining appropriate human oversight.
Technology Foundations Still Matter
AI may be driving the conversation, but successful transformation depends on the technology underneath it.
Legacy applications, fragmented data, disconnected workflows, and complex integrations can limit how effectively insurers adopt new technologies. AI systems are only as useful as the data, applications, and processes they connect to.
This makes cloud modernization, data engineering, system integration, intelligent automation, and quality engineering important components of an effective AI strategy.
Where People10 Can Help
At People10, we see insurance transformation as more than implementing another AI tool.
Our capabilities across AI-powered engineering, data engineering, cloud engineering, intelligent automation, system integration, quality engineering, and product engineering can help insurers modernize the technology ecosystem supporting their operations.
This can include:
- Modernizing legacy insurance applications
- Connecting fragmented systems and data
- Applying AI to claims and operational workflows
- Building intelligent decision-support solutions
- Automating repetitive processes
- Creating scalable digital platforms
- Strengthening data and technology foundations for AI adoption
The goal is simple: connect technology to business outcomes.
What Comes Next for Insurance?
ITC Vegas 2026 reinforced that the next stage of insurance technology will not be defined by AI alone.
The competitive advantage will come from how effectively insurers connect AI, data, automation, applications, and people to solve real business problems.
For insurers, the opportunity is to move from technology experimentation toward intelligent, connected, and scalable operations.
