Organizations operating complex conveyor and material handling systems often struggle with troubleshooting knowledge spread across manuals, SOPs, and historical maintenance records. To address this, People10 developed an AI-powered Equipment Troubleshooting Copilot that combines Hybrid RAG and Agentic AI to deliver real-time troubleshooting guidance, root cause insights, and preventive maintenance recommendations.
Unlike traditional document search solutions, the platform intelligently retrieves and combines information from technical documentation and historical maintenance records to provide context-aware, evidence-backed recommendations. The solution demonstrated the potential to reduce troubleshooting time by 30–50%, accelerate root cause identification, and improve operational decision-making through AI-driven knowledge intelligence.