A major international airline partnered with People10 to modernize its lost baggage recovery process replacing slow, manual floor searches with an intelligent, AI-driven platform built around two complementary capabilities: overhead camera surveillance and a mobile-first agent app.
Overhead AI cameras continuously scan baggage zones, detect and index bags in real time, enabling instant location of missing luggage without manual searches.
Ground agents use a mobile app to photograph unidentified bags and instantly match them against open cases. Match details, passenger information, and case status appear directly on the device, while supervisors track all activity through a central dashboard.
Together, overhead AI scanning and mobile bag identification dramatically reduced resolution times, lowered unresolved claims, improved customer satisfaction, and delivered ROI within the first quarter.