A leading telecom provider faced slow response times, overburdened agents, and rising customer service costs. People10 developed an AI-powered platform that automated 70% of routine inquiries, reducing response times by 55%, and achieved annual savings of $1.8 million. By leveraging AWS Bedrock and SageMaker, the solution delivered 92% accuracy in handling inquiries and integrated network diagnostics for real-time issue resolution. The scalable platform handled up to 2 million monthly queries, ensuring high reliability during peak demand. With automated workflows and AI-driven processes, the client enhanced customer satisfaction, reduced operational costs, and elevated service quality.
